Frequent Questions

Do you have any promotions running currently?

Not at the moment, our products are already at wholesale prices. We guarantee top quality while controlling the price of our goods is something that can be liked by our customers.

Are the prices on your site subject to change?

Yes, all our pricing is subject to change. Please note that all indicated product prices and payments made on the site are in US dollar currency

The item I really wanted is out of stock, how can I find out when it will be back?

So sorry about that! Fortunately, you can sign up to be notified when the product is back in stock on the product page! All you need to do is press the “Notify Me When Available” button, enter in your email, then we will email you the moment that product is back on our shelves.

My order went out of stock after I purchased it, what happens now?

We are so sorry for that! Sometimes our system doesn’t update in time and things like this can happen. If this happens to you, you will receive an email from our Customer Service team promptly, and they will offer to send you a replacement in another style, store credit to purchase something new, or a full refund to your original payment method.

What if I pre-ordered a product?

If you pre-ordered a product, the date of delivery is an approximate and may vary. We cannot guarantee arrival on a particular date. If the approximate is subject to change, you will be notified by email from our team!

I changed my mind about my order, can I cancel it?

We’re sorry to hear! If the order has already been shipped, we sadly cannot cancel it. But if it hasn’t shipped, we will try our best to help! Our fulfillment center works very quickly, with shipping out orders as early as an hour after it has been placed. We recommend reaching out to our team via our contact form asap, we are available from 7:00am-5:00pm PT Monday – Friday.

I want to change something on my order, can you help?

If the order hasn’t shipped, totally. If it has shipped, sadly, our hands are tied. The best time to reach us to change your order is either right after or up to an hour after your order was placed. We recommend reaching out to our team via our contact form asap, we are available from 7:00am-5:00pm PT Monday – Friday.

Something we didn’t answer for you above, or you just want to say hi?

Our Customer Service Team is available Monday-Friday from 7:00am-5:00pm PT. It can take up to 24 hours to receive a response from us, but we will do our best to get back to you ASAP.